A chargeback is a card-network process, not an Afrikoni one: the buyer's issuing bank reverses a charge and the card scheme sets the deadlines. This policy explains what Afrikoni submits as evidence, and what a supplier on a trade with a buyer-won chargeback should expect.
A supplier on a trade with a buyer-won chargeback may be subject to a clawback under the same terms as a refund. Opening an Afrikoni dispute first is faster than a chargeback and keeps the evidence in one place.