Your recourse is decided almost entirely by two things you set up beforehand: whether the money has already left, and whether you can prove what was agreed. If you paid in full in advance by bank transfer, you are relying on the supplier goodwill or on litigation in their jurisdiction, which is rarely proportionate. If funds were held until confirmed delivery, the money is still leverage and a dispute process can act. Evidence is the other half. Photograph the consignment on arrival before unpacking, keep the sealed retained sample the bulk order was meant to match, keep the written specification, and keep the inspection report — a measurable spec such as moisture percentage or defect tolerance can be arbitrated, whereas premium quality cannot. Notify the supplier and the carrier immediately and in writing, since cargo claims against a carrier carry short notification deadlines that expire quietly. On Afrikoni, disputes on protected orders are reviewed by the Afrikoni team within 14 days. Afrikoni does not itself inspect goods, so the inspection report that carries weight is the one you commissioned, typically USD 150 to 300. Where payment was made by card, the chargeback right generally outranks platform mediation, which is worth knowing before choosing a rail. The underlying lesson is structural: quality control and payment structure are the same decision, because a standard you cannot enforce with money is a preference.